Ts & Cs
Boring but essential reading to ensure that we all know where we stand before you arrive.
Paying For Your Holiday
A deposit of 50% is required to secure your booking. If you book online then our booking system will automatically deduct this at the time of booking. If you book via email then we will send you a payment link with your booking confirmation and allow you 48 hours to make your payment. If we do not receive payment within this time then we will assume your plans have changed and re-advertise the den.
The remaining balance will be deducted 6 weeks prior to your stay using the original card that you paid with. If you wish to use another card for the final payment, please let us know in advance.
If you are booking less than 6 weeks in advance, the full amount for your stay will be required upon booking.
We do not make any additional charges for card transactions.
Please note that deposits are non-refundable, so please ensure that you have adequate travel insurance to cover you in the unlikely event that you need to cancel your stay with us. If you cancel your stay more than 6 weeks in advance then your deposit is transferable to other dates (up to a maximum of 6 months ahead) subject to a £25 admin charge and on condition that we can re-book your original dates.
If you cancel your booking 6 weeks or less before your stay, then we will do our best to re-book the den and return your balance (minus the deposit) to you but this is not always possible.
For guests booking through third parties we recommend reading their terms and conditions as well as ours. Cancellation and payment terms may differ from ours.
Arrival & Departure
Check-in is between 4-8pm. Strictly no check-ins before 4pm. If you are running late then please keep us informed on 01570470203 or via email Jessie@onecatfarm.com.
We recommend using the directions that we provide on your booking confirmation for the last part of your journey.
Check out is before 11am on the last morning of your stay. Please settle any outstanding balances (e.g. wood-fired baths, extra wood or shop items) before you leave.
For the purposes of clarity when making your booking, we consider anyone 16 years old or younger to be a child. We do not charge extra for children. We will consider all persons aged 17 or over to be adults and will make an additional charge of £10 per person per night for them.
You are welcome to explore the site but please remember that the safety of yourself and your children is your responsibility at all times. Please do not let unaccompanied children into the fenced off pond area.
There is running water in some of the ditches around the outside of the site – please ensure young children are supervised at all times in these areas.
We are happy for you to explore the campsite as much as you like but please be careful not to stray onto our neighbour’s land (clearly marked). We have got very supportive neighbours and we want to keep it that way. If you would like to explore further by foot there are plenty of lovely footpaths on our doorstep, we will be happy to point you in the right direction.
We do not allow amplified music to be played on site. This is for the benefit of other guests and for our neighbours (sound travels far here, especially at night). Acoustic music (guitars, accordions etc) played with consideration for your fellow campers, is acceptable. Most guests have come to enjoy the peace and quiet of the countryside, not rowdy neighbours, however well-intentioned and jovial they may be.
After 10pm is quiet time on site. It doesn’t mean that you need to go to bed but please be aware that other people might be trying to nod off.
Before lighting fires we ask you to read the guidelines (provided in your den) and we will assume that you have read these and will adhere to them if you do decide to light a fire.
Please do not forage firewood or kindling from the trees on site and do not help yourself to wood from the stacks on the yard. This wood is being seasoned for future use and burning it would be a smokey waste. We supply you with a generous basket of firewood each day which is adequate for most guests. However, if you would like more then you are welcome to buy extra baskets of firewood, they are £6, just come and ask us.
Please do not smoke or light candles in the dens or on the verandahs.
We do not allow fireworks, Chinese lanterns or similar on site.
The baths are available on a first come, first serve basis once a day. Because the water from the baths drains back into the field we kindly ask guests not to use any bath oils or other products in the bath. Even ‘natural’ ones can be harmful to wildlife.
Towels can be hired for an additional cost. Or guests can bring their own.
Children must not be left unattended in the bath area at any time.
Use of the baths is done entirely at your own risk, please be careful at all times. There is a user guide in your den, please read this and follow the instructions carefully. We have done our best to ensure that hot pipes and naked flames are kept out of reach but by their very nature the baths could potentially be dangerous if not used properly.
We welcome well behaved, friendly dogs who are used to other dogs, children and cats, please ensure that you bear the following in mind if you bring your dog to stay with us:
We are surrounded by working farm-land; please take care to ensure your dog is kept on a lead at all times. Farmers take stray dogs as a very serious threat to their livestock. We apologise for not being able to make any exceptions to this rule.
Please bear in mind that our other visitors, especially children may not be used to dogs and may even be fearful of them.
Please do not leave unattended dogs in the dens.
We provide a bin for dog waste, we thank you for cleaning up any mess promptly. If you need bags please ask.
Strictly no dogs on the beds or any of the soft furnishings in your den. Any excessive cleaning or damage will be charged to guests on day of departure.
Please ensure that your dog is up to date on flea and worming treatments for your stay with us.
Dogs are not allowed in to the pond area in case they disturb nesting birds and other wildlife.
Personal Property and Injury
We cannot accept responsibility for loss or damage to personal possessions or vehicles during your stay. Please ensure any valuables remain locked in your den or car.
Every effort has been made to ensure guests safety on site but we cannot accept responsibility for any accidental injuries. The very nature of camping and being in the great outdoors carries an element of risk. There is a first aid kit and contact numbers for local A&E’s, pharmacies and local GP surgery in the Pig shed.
Please let us know of any breakages or damage as soon as you can so that we can repair or replace them.
Lost property: please note that it is your responsibility to thoroughly check your accommodation before leaving and ensure that you take all your belongings with you. We get left an awful lot of phone chargers and dirty pants! If, upon returning home, you find that you have left something important behind then, subject to us finding the item, we are happy to post it back to you, upon receipt of funds to cover postage and packing. Anything that is left behind and is not claimed within 3 months of the end of your stay will be disposed of or given to charity.
One Cat Farm reserves the right to change this website, including prices, terms and conditions, without notice.